ScentBox is an automatically renewing service, so establish the charge date and cancellation timing before subscribing. Choices in subscription boxes cannot be refunded or returned; do not treat an initial selection as a decision that can be reversed after delivery.

Short answer before subscribing

The official terms require a monthly or annual subscription to be cancelled by email or phone before its monthly charge date. A request received after the charge date takes effect in the following cycle, and the member remains responsible for recurring charges incurred before cancellation.

Monthly and annual subscription-box choices do not have refunds or returns. If you need to confirm a scent, expected use, or renewal arrangement first, do that before beginning a subscription.

Exchanges and other products

The official FAQ says active U.S. members can request one exchange per month for their most recent shipment, up to five exchange shipments in a 12-month period. This is not a refund and applies only to qualifying subscription members.

Unused, unopened full-size bottles and gift sets have a different arrangement: the official FAQ describes store credit, rather than a cash refund, when requested within 30 days. Treat subscription boxes and full-size products as separate decisions at checkout.

Pre-subscription checklist

  • Confirm your monthly ship date and corresponding charge date in the account.
  • If you do not want renewal, send the cancellation request through the official method before the charge date and keep a record.
  • Do not assume a subscription-box choice can be refunded or returned because the scent is not preferred.
  • If considering an exchange, confirm that you are an active U.S. member, the request concerns the most recent shipment, and the annual limit has not been reached.

These links only open cashback-platform registration or account pages. They do not establish that ScentBox is available through a platform or that any fixed cashback condition applies. Search for the merchant within the platform and verify location, exclusions, click tracking, and same-day terms before paying.

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Verification date and update triggers

Official-policy check: 2026-08-20. Update this page if billing, cancellation, subscription-box after-sales treatment, exchange eligibility, or full-size-product rules change.